RETURNS & REFUNDS
Our policy lasts from 2 to 7 days. If 2-7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
- The product is eligible for return in one of the following cases provided the complaint/return request is registered within 48 hours of delivery
-The product is defective/damaged.
-The product is not the same as ordered/described
- You can place a return request within 2-7 days of order delivery from My Account section. However, in the case of Damaged/Missing Product, the Return request should be filed within 2-7 days of delivery.
- The return request will be reviewed by ShopRoot.
- If required, the request will be shared with the merchant for his/her approval.
- After approval, the pickup of the product will be arranged through our courier partners.
- If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be paid by the Customer.
- After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant
Returns/Replacement are accepted under the following cases –
- Wrong Product – Wrong color/ size/ style
- Wrong item ordered/ delivered
- Defective Product – Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
- Damaged Product – Physical damage/ Tampered product or packaging
Returns/ Replacement requests will not be accepted under the following cases –
- If Products are Altered/ Used
- If Product is Returned without Original Packaging (price tags, labels & accessories)
- If Serial Number has tampered
- For Defective product that is covered under Seller/Manufacturer’s Warranty or Reported after 7 days of the Delivery
- For Damaged/Missing product that is reported after 2 days of the delivery
- For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page
We initiate the replacement or refund within 2 working days of receiving the product at our center.
In order to receive your refund please follow the steps below:
Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund or replacement.
Request your Return Authorization Number and by emailing [email protected] or WhatsApp our no. +917029599180 with detailed reason for return and pictures or a video of the product that supports your reason.
To assure your refund please use trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Upon the receipt of your package, your products will be examined and a full refund will be issued to you through our wallet method of payment.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your wallet account again.
Then contact us, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Sale/Promotion items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded
Buyer no longer wants the items – this is the most common example which we cannot honor if we want to continue offering great value at Shoproot. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.